Technician, IT Site Support
In our 'always on' world, we believe it's essential to have a genuine connection with the work you do.
Are you passionate about customer service and solving technology problems? We seek an IT Site Support Technician in our Catawba, NC facility.
This isn't a role where you sit at a desk; you will perform a variety of activities related to the setup or technical support of employee computers, servers, and peripherals that fall within defined guidelines and advance more sophisticated problems to the next tier of technical support team and/or outside vendors.
You'll work with employees in a variety of settings which may include providing phone or email support, remote access to computers, as well as providing desk-side support.
You'll be responsible for general oversight of all IT hardware in the Catawba, Claremont, and Pineville facilities.
How You'll Help Us Connect The World Provide hands-on technical support for acquiring, using, and installing company-provided desktop and portable workstations, peripherals, and mobile devices as well as company standard operating systems and software.
Track service requests in an internal help ticket tracking system and follow up, ensuring effective resolution and customer happiness.
Coordinate referrals for more complete issues to the next support tier and/or external resources.
Support the installation, troubleshooting, and usage of wired and wireless networks per CommScope standards.
This includes identifying user requirements, monitoring LAN performance, and performing network security management.
Support the installation, troubleshooting, and usage of communication systems.
Typical communication systems include video and voice conferencing and mobile phone service support.
Collaborate with team(s) on projects supporting IT initiatives and/or implementations.
Provide IT technical support to users at multiple sites such as business offices, engineering labs, and manufacturing.
You'll be traveling to other local sites as needed Required Qualifications for Consideration High School Diploma or equivalent with a minimum of two years of relevant hands-on IT experience OR completed an associate degree with a minimum of 1 year of relevant hands-on experience.
Familiar with standard IT concepts, practices, and procedures Ability to walk, climb (stairs/ladders), sit and/or stand for long periods, and lift up to 50 lbs.
Ability to travel within the assigned region with potential for travel outside the assigned region.
You Will Excite Us if You Have A
or +Network Certification In-depth knowledge of hardware and software, including Windows 10 Knowledge of cabling and MDF and IDF hardware Proven ability to give outstanding customer service.
Excellent analytical and troubleshooting skills.
Ability to work independently.
Scissor lift experience The candidate will receive a comprehensive benefits package, including paid vacation, medical, dental, and vision plans, life and accidental death insurance, a 401(k) plan, and the Company's Incentive Plan.
What happens after you apply? Learn how to prepare yourself for the next steps in our hiring process by visiting https:
//careers.
commscope.
com/how-we-hire #LI-CS1 Why CommScope:
CommScope is on a quest to deliver connectivity that empowers how we live, work, and learn.
Our employees push the boundaries of communications technology that enables game-changing discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere.
With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow.
If you want to grow your career alongside bright, passionate, and caring people who strive to create what's next.
.
come connect to your future at CommScope.
CommScope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans.
If you are seeking an accommodation for the application or interview process, please contact us to submit your request at email protected .
You can also learn more about CommScope's accommodation process and EEO policy at ;; Recommended Skills Aerial Work Platforms Analytical Customer Service Microsoft Windows Mobile Device Management Network Security Estimated Salary: $20 to $28 per hour based on qualifications.
Are you passionate about customer service and solving technology problems? We seek an IT Site Support Technician in our Catawba, NC facility.
This isn't a role where you sit at a desk; you will perform a variety of activities related to the setup or technical support of employee computers, servers, and peripherals that fall within defined guidelines and advance more sophisticated problems to the next tier of technical support team and/or outside vendors.
You'll work with employees in a variety of settings which may include providing phone or email support, remote access to computers, as well as providing desk-side support.
You'll be responsible for general oversight of all IT hardware in the Catawba, Claremont, and Pineville facilities.
How You'll Help Us Connect The World Provide hands-on technical support for acquiring, using, and installing company-provided desktop and portable workstations, peripherals, and mobile devices as well as company standard operating systems and software.
Track service requests in an internal help ticket tracking system and follow up, ensuring effective resolution and customer happiness.
Coordinate referrals for more complete issues to the next support tier and/or external resources.
Support the installation, troubleshooting, and usage of wired and wireless networks per CommScope standards.
This includes identifying user requirements, monitoring LAN performance, and performing network security management.
Support the installation, troubleshooting, and usage of communication systems.
Typical communication systems include video and voice conferencing and mobile phone service support.
Collaborate with team(s) on projects supporting IT initiatives and/or implementations.
Provide IT technical support to users at multiple sites such as business offices, engineering labs, and manufacturing.
You'll be traveling to other local sites as needed Required Qualifications for Consideration High School Diploma or equivalent with a minimum of two years of relevant hands-on IT experience OR completed an associate degree with a minimum of 1 year of relevant hands-on experience.
Familiar with standard IT concepts, practices, and procedures Ability to walk, climb (stairs/ladders), sit and/or stand for long periods, and lift up to 50 lbs.
Ability to travel within the assigned region with potential for travel outside the assigned region.
You Will Excite Us if You Have A
or +Network Certification In-depth knowledge of hardware and software, including Windows 10 Knowledge of cabling and MDF and IDF hardware Proven ability to give outstanding customer service.
Excellent analytical and troubleshooting skills.
Ability to work independently.
Scissor lift experience The candidate will receive a comprehensive benefits package, including paid vacation, medical, dental, and vision plans, life and accidental death insurance, a 401(k) plan, and the Company's Incentive Plan.
What happens after you apply? Learn how to prepare yourself for the next steps in our hiring process by visiting https:
//careers.
commscope.
com/how-we-hire #LI-CS1 Why CommScope:
CommScope is on a quest to deliver connectivity that empowers how we live, work, and learn.
Our employees push the boundaries of communications technology that enables game-changing discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere.
With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow.
If you want to grow your career alongside bright, passionate, and caring people who strive to create what's next.
.
come connect to your future at CommScope.
CommScope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans.
If you are seeking an accommodation for the application or interview process, please contact us to submit your request at email protected .
You can also learn more about CommScope's accommodation process and EEO policy at ;; Recommended Skills Aerial Work Platforms Analytical Customer Service Microsoft Windows Mobile Device Management Network Security Estimated Salary: $20 to $28 per hour based on qualifications.
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