Site Support Technician

Job Description - Site Support Technician

Catawba, NC
4+ month contract

We are hiring a Site Support Technician for our client in North Carolina!
What You ll Do:

  • Perform a variety of activities related to the set up or technical support of client computers, printers, networking, servers, and peripherals that fall within defined guidelines and escalates more complex problems to next tier technical support team and/or outside vendors.
  • Work with clients in a variety of settings which may include providing phone or email support, remote access to client s computer, as well as providing desk side support.
  • Provides technical support to clients for the acquisition, usage and installation of company provided desktop and portable workstations, peripherals, mobile devices as well as company standard operating systems and software.
  • Track client service requests in internal help ticket tracking system and follows up with clients to ensure effective resolution and customer satisfaction.
  • Coordinate referrals for more complex issues to next support tier and/or external resources.
  • Support the installation, troubleshoot and usage of wired and wireless Local Area Networks under the direction of the Networks team.
    • This includes identify user requirements, monitor LAN performance and perform network security management.
  • Support the installation, troubleshoot and usage of communication systems.

    • Typical communication systems included PBX, Voicemail, video/web/voice conferencing and mobile phone service support.

Skills/Experience You ll Need:

  • 3+ years of related IT Support experience including following:
    • Installing and supporting PC s, printers and servers
    • Installing and supporting wired and wireless LAN s
    • Installing and supporting Voice/Communication Systems

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